Privacy Policy

1. Introduction

GoGini BD ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have — whenever you browse our website, create an account, or place an order.

By using GoGini BD, you agree to the collection and use of information in line with this policy. It should be read alongside our Terms & Conditions.

2. Information We Collect

We collect information you provide directly, and some information automatically as you use our website:

Account details — name, email address, phone number, and password when you register.
Order information — delivery address, items ordered, order value, and any notes you add (e.g. gift messages, Magic Wish requests).
Payment information — the payment method you choose (bKash, Nagad, Rocket, card, or Cash on Delivery); we never store your full card number or mobile-banking PIN.
Communications — messages you send through our Contact form, WhatsApp, or phone, including any photos submitted for a freshness claim.
Usage data — pages visited, device and browser type, and approximate location, collected automatically via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

Process and deliver your orders, including weight-priced items confirmed at delivery.
Communicate with you about order status, delivery slots, and support requests.
Maintain your account, saved addresses, and loyalty points balance.
Improve our website, product range, and delivery coverage based on how customers actually shop.
Send order confirmations and, where you've opted in, occasional updates about offers, new products, and pool campaigns.
Detect and prevent fraud, abuse, or activity that violates our Terms & Conditions.

4. Payment Information

Online payments made through bKash, Nagad, Rocket, Visa, or Mastercard are processed by trusted, encrypted third-party payment gateways. GoGini BD does not receive or store your full card number, mobile-banking PIN, or OTP — these are handled entirely within the payment provider's secure system.

For Cash on Delivery orders, only the order amount and delivery address are shared with our delivery team to complete the handover.

5. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember items in your cart or wishlist, and understand how our website is used so we can improve it.

You can control or disable cookies through your browser settings — note that some parts of the website, like checkout, may not work correctly with cookies disabled.

6. Sharing Your Information

We do not sell your personal information. We share it only where necessary to run our service:

With our delivery team, so orders can be packed, weighed, and delivered to the correct address.
With payment gateway providers, to process online payments securely.
With pool order participants, limited to the information needed to coordinate a shared delivery (never your payment details).
When required by law, or to protect the rights, safety, and property of GoGini BD, our customers, or the public.

7. Data Retention

We retain account and order information for as long as your account remains active, and for a reasonable period afterward to meet accounting, tax, and dispute-resolution obligations. You can request deletion of your account at any time — see Section 9.

8. Data Security

We use industry-standard safeguards — including encrypted connections and access controls — to protect your information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.

9. Your Rights & Choices

You can, at any time:

Review and update your personal details under My Account.
Add, edit, or remove saved delivery addresses.
Opt out of marketing messages via the unsubscribe link or by contacting us directly.
Request a copy of the personal information we hold about you, or ask us to delete your account and associated data, subject to any legal retention requirements.

10. Children's Privacy

GoGini BD is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page always reflects the latest revision — continued use of GoGini BD after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, reach out any time:

📍 House 12, Road 4, Khulna, Bangladesh
📞 09613-123456
✉️ [email protected]