Frequently Asked Questions

We currently deliver across Khulna city and the surrounding areas within our cold-chain delivery radius. Enter your address at checkout and we'll confirm coverage and the earliest available slot before you pay.

Orders placed before 6pm are eligible for next-morning delivery, with additional midday and evening slots available in most areas. Exact slots are shown at checkout once your address is entered.

Every order gets an order number and status (Processing, Out for Delivery, Delivered) you can check any time under My Account → Orders.

Yes, as long as it hasn't left our packing station yet. Message or call us with your order number as soon as possible and we'll update or cancel it.

bKash, Nagad, and Rocket, plus Visa and Mastercard for card payments. Cash on Delivery is also available in most delivery areas.

Yes — in fact it's the only option for weight-priced fish, meat, shrimp and dry-fish items, since the exact price is only confirmed once your order is weighed for delivery.

Yes, online payments are processed through trusted, encrypted mobile-banking and card gateways — GoGini never stores your full card or PIN details.

Everything moves through a cold chain from our source in Khulna to your door — insulated crates, ice packs, and short delivery windows so nothing sits out.

Freshness is guaranteed on every order. Message us with a photo within 2 hours of delivery and we'll arrange a free replacement or full refund — no questions asked.

Whole Fish arrives uncleaned at full weight. RTC means it's scaled, gutted and trimmed for you before packing — the cookable (net) weight comes out lower than the whole (gross) weight simply because the inedible parts are already removed.

Our freshwater fish comes from the rivers, ponds and beels around Khulna — see each product page for exactly where it's sourced from.

Restaurants, hotels, and event organizers can reach our wholesale desk directly by phone or WhatsApp for volume pricing and a dedicated account manager. Mention 'Bulk Order' in the contact form and we'll follow up the same day.

Pool orders let a group of neighbours or friends combine their orders into one bulk purchase to unlock wholesale-level pricing, split automatically across everyone who joins.

Each pool listing shows its own minimum quantity and how much is left to unlock the discount — join any time before the pool closes to lock in your share.

Yes — pricing steps down automatically at set quantity thresholds; the exact tiers depend on the item and are shown on the product or pool page.

A curated mix of premium fish, meat, sweets or groceries packed for gifting — with a few ready-made themes to choose from, or build your own.

Yes — swap items in or out, add a personal note, and choose the delivery date so it arrives exactly when you want.

Can't find something on the menu, or want a custom cut, combo, or recipe box? Tap Magic Wish, tell Gini what you're after, and our team will try to source and fulfil it for your next order.

Absolutely — that's exactly what Magic Wish is for. Most reasonable requests within our sourcing network can be fulfilled within a day or two.

You earn 1 point for every ৳100 spent on an order subtotal. Points build up in your account automatically — check My Account for your current balance and progress to the next reward.

No login is required to browse or check out, but keeping an account lets you track order history, save addresses, and build up loyalty points across orders.

Tick "Save this address" while checking out, or add one directly under My Account → Addresses — you can save multiple and mark one as default.

Freshness is guaranteed on every order. If anything arrives below standard, message us with a photo within 2 hours of delivery and we'll arrange a free replacement or full refund.

Approved refunds to mobile-banking or card are processed within 3-5 business days; Cash on Delivery refunds are arranged directly with our delivery team.